Book: Managing Workforce Potential

At the fourth PEPTalk (September 21, 2017), WCC presented the book Managing Workforce Potential: A 20/20 Vision on the Future of Employment Services

A desk with a laptop, pen, and cup of coffee, with the book Managing Workforce Potential in the center

In this book, different stakeholders from international organizations in the private and public sector discuss which role public employment services and workforce development agencies ought to play in the labor market today and in the future, why cooperation is crucial, and what kind of support digital services and software can provide for a more effective and efficient delivery.

The new world of work is characterized by globalized employment, a mobile yet vulnerable workforce, and the challenges of demography and rising income inequality. Technological changes in both the demand for and supply of skills have a cross-cutting influence on how labor markets develop.

As a world leader in Public Employment software solutions, WCC believes in sharing knowledge. Combining what we know and sharing this with the world leads to maximum value across the board. This is why WCC takes initiatives to both exchange and expand expertise, such as the PEPTalk webinar series, where PES share their knowledge about best practices and their vision on the labor market.

With this book, WCC seeks to contribute to an all-round clearer vision on the developments in public employment, and inspire decision-makers in and around the labor market to reflect on governance, services, and partnerships to better cater to the new world of work.

For more information or a hard copy of the book, please e-mail

Or click here to find out what WCC can do for your PES.

PEPTalk 4: Using Big Data to Improve PES Services

PEPTalk 4 takes place on Thursday, September 21 at 11:00 AM CEST.

This live webinar is about Big Data. We will cover the steps to take for organizing data collection, making data valuable, and improving your services using the data collected.

In this PEPTalk we also present Managing Workforce Potential: a 20/20 Vision on the Future of Employment Services, a book with contributions from many leading experts in the field. All webinar viewers will receive a copy.

How to use big data for improving your services

Our guest speaker is Dr. Willem Pieterson, one of the contributors to the book. An expert on multi-channel communication in Public Employment worldwide, he will guide us through the topic Big Data and how to use it to improve your services. We will cover questions like “Do you have a clear picture of all the data that you could use?” or “What data can and can’t you use?”

More hands-on questions include “How can we use specific data to improve certain services?” We will present examples, but we are also very interested in hearing from you how you make Big Data work for you. As usual, the PEPTalk is interactive: you can ask questions for the experts to answer.


If there is enough interest, WCC will facilitate a follow-up workshop by experts, where you can learn in-depth how to make a plan for and how to use Big Data to improve your PES services.

To view this webinar: